Employee Experience Platform: Why it is important for your business?

The modern workplace has undergone immense transformation in recent years, with hybrid work models taking center stage. As a result, the concept of Employee Experience (EX) has become increasingly prevalent, and its significance cannot be overlooked.

But what exactly does Employee Experience (EX) mean and why is it so critical for your business?

Employee experience refers to the engagement that an employee has with their workplace environment. A positive employee experience can lead to higher employee engagement, improved productivity, and lower turnover rates.

An employee experience platform can have a significant impact on your business by improving employee retention, productivity, and morale, as well as fostering a positive work culture. 

Microsoft Viva is an employee experience platform that utilizes AI and analytics to boost employee engagement, productivity, and well-being.

Redefine employee experience with Microsoft Viva

Microsoft Viva, an integrated employee experience platform, is designed to cater to the needs of the hybrid work era. It empowers employees with insights, connection, and purpose, driving their enthusiasm towards work. Since its launch, Viva has helped organizations streamline on boarding processes, enhance productivity, and significantly reduce employee attrition rates.

Viva Pulse as an extension of Microsoft Viva that is designed to empower employees to engage in meaningful work and improve communication, ultimately leading to long-term business success.

Viva Pulse provides private feedback about the team’s experience within the workflow, allowing managers and team leaders to better understand their employees and their needs. Employees can use their voice to help their managers know what is working and what is not.

Enhance employee connection and communication with various Viva features

In the hybrid work model, maintaining team unity is a challenge. To restore social connections, it is vital for organizations to prioritize reliable communication and connection, regardless of where their employees are working.

Microsoft Viva keeps everyone informed with consistent communication and digital communities. The general availability of Viva Engage aims to connect people together through virtual events, digital communication, conversation tools, among other features.

The Leadership Corner feature fosters productive communication between leaders and employees, encouraging open dialogue and feedback across teams through various tools such as news, surveys, and Ask Me Anything (AMA) sessions. This feature provides a dedicated space for leaders to make meaningful decisions and monitor employee sentiment in real-time through intuitive dashboards.

Viva Amplify app centralizes all communication activities and provides writing guidance to ensure clear messaging from all departments (HR, leaders, corporate) to employees. Viva Amplify also allows messages to be published to various platforms, including SharePoint, Outlook, Microsoft Teams, and Viva. Communicators can plan and manage communication campaigns from a central hub, making future communication more effective with Viva Amplify.

Microsoft Viva foster learning by providing learning tools throughout employees tenure with the company. Viva’s integration with LinkedIn Learning improves the learning experience, enabling employees to seamlessly acquire new knowledge and skills. By creating the knowledge and experience, Viva amplifies learning and development opportunities for employees within organization.

Answers in Viva feature provides employees with a personalized way to search for information and find answers to their questions. It is powered by Microsoft’s search and artificial intelligence, and it uses natural language processing to understand the context, providing relevant and precise answers. The feature help employees save time and improve productivity by providing quick information they need.

People feature in Microsoft Viva help employees build stronger relationships and better understand their colleagues across the organization. It includes tools for scheduling one-on-one meetings, and understanding colleagues. This feature is accessible via Microsoft 365 or a standalone app and enables the unlocking of information on employee’s knowledge, interests, and goals, ultimately developing better collaboration and team-building.

Microsoft aims to enhance sales, marketing, and customer service experiences with new capabilities such as Viva Sales, which automates CRM data entry tasks and streamlines sales processes.

Microsoft Viva highlights:

  • Viva Connections connect employees to the organization, regardless of their location
  • Viva Engage promote meaningful relationships and provide a space for expression
  • Viva Insights turn data into actionable insights and improve productivity and well-being
  • Viva Purpose allow employees prioritize tasks and achieve organizational goals
  • Viva Learning provide employees with the knowledge they need to succeed
  • Viva Topics automatically organize content and knowledge for easy access

As a business looking to take advantage of Microsoft Viva, it may be beneficial to work with a Microsoft Partner. Microsoft Partners are experts in Microsoft technologies and can provide guidance and support for implementing Viva within your organization.

IAX DYNAMICS as a Microsoft Gold Partner in the UAE can help with everything from initial setup to configuration and optimization. Working with us can help ensure that you get the most out of Viva and that it is tailored to meet the unique needs of your business.