How to enhance customer experience with Microsoft Dynamics 365 Business Central?

How to enhance customer experience with Microsoft Dynamics 365 Business Central?

Delivering quality customer experiences is vital to any business. Today’s customers are focused and they expect value and highest levels of service and support from business. Legacy systems often fail to deliver seamless services and meet today’s customer expectations. Businesses cannot afford to miss any sales opportunities and customer interactions because of lack of functionalities in the legacy systems, knowing this, they are turning to Microsoft Dynamics 365.

Choosing a comprehensive business management solution like Microsoft Dynamics 365 Business Central will help you manage core business functions and improve customer experiences.

If you want to deploy Microsoft Dynamics 365 for your business, reach out to IAX DYNAMICS team. IAX DYNAMICS is a certified Microsoft Dynamics 365 Business Central Partner based in UAESaudi Arabia, Oman, Qatar, Bahrain, Jordan, Kenya, Germany, Canada, Pakistan, and India.

Manage customers and improve your sales efforts with relationship management features of Microsoft Dynamics 365 Business Central

Though Microsoft Dynamics 365 Business Central is an ERP (Enterprise Resource Planning) system designed for enterprises, it can improve customer service at each interaction and improve business sales. Dynamics 365 Business Central users can deliver seamless experience to customers and satisfaction by efficiently managing relationships.

The relationship management features of Dynamics 365 Business Central play a pivotal role in elevating customer experiences and satisfaction.

As business central is an integrated solution, your overall data is stored in a database – it not only contains the data about your contacts, but will have the insights into customer’s buying trends and interests. This centralized information is worthwhile as users across departments can access and share the same customer information. This helps to improve sales, marketing and business growth.

Relation management features allow you to efficiently manage all sort of interactions your organization keeps with your customers, including email communication, telephonic conversation and letters.

  • Create customer segments based on specific criteria for a group of people. It means, the segment can contain customers that you keep a relationship with. This helps you target customers in an improved way.
  • Process incoming leads efficiently by setting up opportunities and linking to salespeople helping you remain fully aware of potential sales.
  • Create a strong marketing strategy by setting up various marketing campaigns to attract, identify and retain customers. The marketing plan consists of interactions linked to your sales and marketing tasks.

When using Dynamics 365 Sales from Dynamics 365 Business Central, you can efficiently manage all the aspects of sales management including order management, customer service, order management, inventory and finance management.

Moreover, your salespeople can know what is happening on the backend and get insights from Business Central through the integration of Dynamics 365 Business Central and Dynamics 365 Sales.

With the Relationship Management features in Dynamics 365 Business Central, your business can manage your contacts, maintain strong relationships, and retain customers. Extend capabilities with the integration of Microsoft 365, Microsoft Power Platform and other tools.  IAX DYNAMICS’s Microsoft Dynamics 365 consultants help you complete the integration with proper support and training, and they customize the solution if it is needed for your business. Get professional guidance on Dynamics 365 Business Central, Dynamics 365 Sales and other apps from the leading Microsoft Partners in UAESaudi Arabia, Oman, Qatar, Bahrain, Jordan, Kenya, Germany, Canada, Pakistan, and India.