Microsoft Dynamics 365 Customer Engagement

Dynamics 365 Customer Engagement
Dynamics 365 Customer Engagement


Dynamics 365 Customer Service helps your enterprise gain customers for life. Customers are the greatest strength of an enterprise which rolls out products for consumption. Microsoft Dynamics 365 helps you in capturing as well as retaining the assets. Some of the ways in which Dynamics 365 Customer Service does this is as follows: 

  • An efficient ERP solution will provide the business customer side front end facility
  • Complete records about the client along with their responses and actions.
  • Integration with all existing Microsoft applications to get you to update from the recent circumstances
  • Feedback section is important for every business to get knowledge about their condition and rank in the market.
  • Complete knowledge about the stock availability and warehouse situation which you can settle according to your desire and requirement.
  • Problem-solving after sales and services of the business

With support capacity in KSA, Canada, Kenya, Bahrain, Kuwait, Qatar, Oman, Pakistan, Afghanistan, Ethiopia, Djibouti, Senegal, Guinea, Tanzania, Uganda, Madagascar, Nigeria, Sudan, Somalia, Lebanon, and Jordan.

Among the elements that makes your business successful, the role of an effective customer strategy cannot be overlooked. No matter what the services or products you offer and what your industry, your customers are the lifeline of your business. A best Customer Relationship Management or CRM helps your business to build everlasting relationships with customers and build customer loyalty. As such, investing in a powerful CRM solution like Microsoft Dynamics 365 Customer Relationship Management is essential to take your business to the next level.

Be more proactive in engaging with your customers.

Microsoft Dynamics 365 Customer Engagement solution empowers your business to make smarter decisions, delivers a complete view of customers, and efficiently transforms your business. It provides profound customer insights, makes customer relationships stronger and brings in more revenue to your business, as well as allows you to understand their needs and serve them in better ways. You can adopt Dynamics 365 CRM to stay ahead of your competitors. If you decide to enhance customer relationships and increase customer base, it makes sense to collaborate with the leading Microsoft Dynamics Customer Engagement Partner in UAE, Canada, Kenya, Qatar, Oman, KSA and other GCC countries.

Enhance Business Productivity

IAX DYNAMICS is a renowned Microsoft Gold partner in UAE, Qatar, Oman and other MENA regions that empowers organizations with comprehensive Dynamics Customer Engagement to help build lasting customer relationships and customer loyalty. Bundled with diverse capabilities, the Microsoft solution can help you manage and control diverse business functions such as customer service, sales, marketing, finance, field service, track leads, and inventory management. Our experienced and certified Microsoft professionals provide you with Dynamics CRM implementation, licensing, and support.

Microsoft Dynamics 365 CRM significantly drives your business through state-of-the-art features such as the knowledge management insights, business analytics and business intelligence. The CRM helps your business to achieve productivity and provides an in-depth unified view of your customers like never before. It empowers you to make informed business decisions and insightful actions.

We have the demonstrated expertise to provide integrated cloud or on-premises solutions to businesses of all sizes, helping them to successfully realize their intended goals. Our Microsoft Dynamics CRM solutions bring together all CRM capabilities on a single platform to have better customer relationships and management.

Seamlessly engage with your customers

We have helped many businesses across industries to boost customer interactions and make customer engagements more powerful. The industries include education, government and public sector, healthcare, insurance, manufacturing, retail and more. Our skills in deploying Dynamics 365 capabilities ensure you to get the perfect customer relationship solution for your business. What benefits does your business achieve by partnering with our solution?

  • Increase the quality of your daily interactions with customers
  • Closing the deals faster by initiating quicker response to customer leads
  • Make informed marketing and sales decisions with a self-service solution and AI driven insights
  • Maximize customer lifetime value in your business
  • Streamline customer conversions with automated workflows and AI driven insights
  • Act on customer behavioral cues and feedback in real time to improve customer retention and loyalty
  • Turn your identified and unidentified prospects into engaged customers
  • Drive sales productivity with effortless tools
  • Intuitive and intelligent customer data platform to gain relationship insights
  • Helps marketing teams to personalize campaigns and engagement to retain and gain customers
  • Helps sales team that recommends apt products to increase sales
  • Engagement insights to evaluate customer interactions across websites, mobile apps and connected devices
  • Get Insights to understand customer preferences and intent
  • Customer voice to capture feedback immediately, to gain deeper insights and act on real-time feedback.

Make customer engagement more powerful than ever

IAX DYNAMICS is a global service provider that empowers businesses in their digital transformation. With a comprehensive Microsoft Customer Relationship Management solution, we enable small and medium businesses across the GCC and other countries around the world to become better and more productive. Apart from providing solutions in all the emirates of UAE, our service is available in Saudi Arabia, Pakistan, Lebanon, Jordan, Qatar, and India. We help accelerate operational performance, business growth and agility with right Dynamics CRM application.

Combining Microsoft office productivity tools, customer management tools, business intelligence and analytics tools under one application, we deliver customized cloud or on-premises solutions in accordance with your needs, specifications, and budget. Our tailored solutions provide the best customer engagement experience to end users. Get in touch with us to know how we can help your business improve customer engagement and relationships.

Dynamics 365 Partner

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