Dynamics 365 Customer Service

Maximize value-creating relationships with Dynamics 365 Customer Service          

A good Customer Relationship Management software creates experiences that keep people coming back. Microsoft Dynamics 365 Customer Service empowers your business by delivering engaging and personalized experiences for both your customers and customer service agents. If you are ready to take your customer service operations to the next level, IAX DYNAMICS can help you by establishing a platform that delivers consistent customer service and drives more business.

Microsoft-Dynamics-365-for-customer-serviceDrive Customer Engagement with the leading Microsoft Solution Provider in the Middle East, Africa and Asia region.

IAX DYNAMICS is a Microsoft Gold Partner that helps organizations deliver comprehensive customer engagement through Microsoft Dynamics 365 applications. We fully understand how a good customer service can make an influential impact in your business, so, depending on your needs our experts design and customize solution that transform the workforce and help achieve business goals.

We make sure the final solution will be included with necessary capabilities and features that improve workflow and customer satisfaction. Therefore, be ready to drive productivity, customer engagement and revenue with the most reliable and experienced Dynamics 365 provider in the Middle East, Africa and Asia region.

IAX DYNAMICS has revolutionized a range of enterprises in various verticals across the world with this industry-leading customer service application. We have proven our professionalism by delivering bespoke solutions to medium and large organizations as per their unique requirements. If your business requires a sophisticated customer service solution IAX DYNAMICS can help you organize, automate customer service operations using Dynamics 365 application.

How IAX DYNAMICS help you improve customer experience using Dynamics 365 Customer Service?

Get access to modern features: Dynamics 365 Customer Service is featured with AI-powered virtual agents that helps businesses to swiftly address, handle and resolve most complex issues. The application helps customers to access the right content at the right time and on the right channel and this helps to improve customer satisfaction. Moreover, customer service agents can collaborate with experts and share knowledge.

Make customer interactions more personalized: You get a complete view of the customer profile which makes it easy for your agents to deliver a personalized service to customers. You also get customer’s previous transactions with your support team. You can connect customers through voice, chat, SMS, Facebook Messenger, WhatsApp and more. By getting a complete view of conversation history and support, your agents can foresee customer demands and deliver great experiences.

Resolve customer issues quickly: AI-powered recommendations help agents to access similar knowledge articles. This helps them to get answers faster and resolve customer issues in quick time. Highlight is that agents can attend multiple cases without losing focus on the current customer case. With the integration of Microsoft Teams, agents can connect with subject experts and resolve complex issues helping to improve performance and efficiency.

Identify emerging trends: Artificial Intelligence helps you identify emerging trends. Process automation across channels and agents enhance support delivery. Customer interactions in real-time makes it possible to deliver contextual content to customers, helping your agents achieve a positive resolution. The application provides enhanced visibility into your agent’s performance and other factors.

Optimize customer experiences with new voice channel

The integration of voice channel will reduce the need for telephony integration and enable customer support agents to deliver better customer experiences. Voice channel unifies customer interaction data, helps to gain into trends, and deliver quick resolution to customer issues. Moreover, it distribute route calls to the right agent based on their individual skills.

Forrester Analysis

According to Forrester, the leading global research firm, enterprises that deployed Dynamics 365 Customer Service have brought about significant savings and greater return of investment. Study says, the application enforced many businesses to replace the existing CRM suite with Dynamics 365 Customer Service to improve customer experience, and deliver better business operations. Therefore, if  you are looking for an upgraded customer service solution for your business, Dynamics 365 Customer Service is the answer. It offers capabilities that helps increase customer base and revenue. IAX DYNAMICS provide cloud or on-premise solutions – whichever fit your business. As the leading Dynamics 365 provider in UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Lebanon, Jordan, Pakistan and India, we are committed to provide a solution that helps you achieve your objectives through right implementation of Dynamics 365. Our professionals are at hand to design, customize and deploy the powerful customer service application as per your requirements. Contact us now.

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